Quality assurance in youth care
Wrixon Care has 2 in house quality assurance coordinators.
We take our quality assurance process seriously and our management and staff are committed to delivering high quality services to our service users. We obtain regular feedback from our service users and evaluate our performance on a regular basis.
Employment process
All staff undertake a strict, rigorous vetting process overseen by our human
resources
manager and Wrixon Care director prior to employment, this includes:
• A full enhanced CRB check and no staff are employed without a satisfactory
disclosure
• Warner Interview technique applied
• Two satisfactory references
• Verification on all relevant educational, professional and vocational
qualifications
Use of Force
Only restraint techniques approved by the Secretary of State can be used
on juveniles,
which is at present Physical Control in Care (PCC).
The use of force must be recorded on the Task Plan. Our escort staff undertake
the full PCC
training and annual refresher training.
Complaints procedure
Wrixon Care is committed to responding to all complaints courteously and
promptly.
It is our responsibility to constantly improve the quality of our service
and would welcome
any constructive comments or views from people who feel that our service
is
unsatisfactory.
We aim to resolve any complaint within two weeks and deal with any problem
swiftly.
All cases will be referred to the managing director of Wrixon Care Services,
who will
investigate fully and a written reply will be guaranteed within 28 days.
Any serious complaints shall be dually dealt with by Wrixon Care and the
social
services department or the relevant authority. We will provide the complainant
with
copies of our correspondence with the social services or local authorities
and a copy
of the complaint will also be made available to the Service Users Social
Worker.
Should the complainant still not be satisfied with our response or with
the handling of
their case, they are invited to write direct to the social services Team
Manager. All
complaints or allegations should be addressed to the complainant’s
local Social Services
Inspection Team.
Wrixon Care Services endeavours to deal with all complaints effectively
and promises
to resolve matters fairly. If necessary complaints should be referred to:
Hertfordshire Area Office
National Care Standards Commission
Wilson Connolly House, 1 Broadwater Road
Welwyn Garden City, Herts AL7 3BQ
Tel: 01707 379 370
Wrixon Care Complaints Procedure
Established in Accordance with Regulation 20:
1. Our procedure for considering complaints made to the registered person
by a service
user or a person acting on behalf of a service user (as above).
2. The registered person, Jan Wrixon shall supply a written copy of the
complaints
procedure to every service user and, upon request, to any person acting
on
behalf of a service user.
Wrixon Care is fully registered with the Commission for Social Care Inspection.
Our certificate number is: 1520002043
Launched in April 2004, The Commission for Social Care Inspection is the
single, independent inspectorate for all social care services in England.
The commission was created by the Health and Social Care (Community Health
and Standards) Act 2003.
For the first time, one single organisation has a total overview of the
whole social care industry. The commission provides a complete picture of
social care in England:
• locally and nationally
• in adult services and children's services
• for people who use social services
• for local councils, voluntary and private providers
• for government
CSCI's primary function is to promote improvements in social care. And we will do this by putting the people who use social care services firmly at the centre of our work. Wrixon Care are proud to announce that we registered with SCSI in September 2004 and have passed our recent annual inspection. Our report is available online: download a copy here
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We have been commissioned for spot purchasing by the Youth Justice Board.
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