Supervised contact / visits
Our policies and procedures for supervised contact visits
Wrixon Care work in partnership with local authorities, child protection teams and CAFCASS to meet the needs of children and families in Hertfordshire, Bedfordshire, Buckinghamshire, Norfolk, Cambridge, Essex, London and the South East.
Our specially-trained and experienced team of supervisors provide a flexible, reliable and professional service, which is tailored to individual case requirements. The service has its own dedicated manager, who oversees all cases and supports and manages the teams. Detailed reports are part of the fee and will be sent to allocated social worker within 48 hours if you have a specific format, please advise us at the time of booking.
All aspects of contact can be accommodated, including:
• Monitoring
• Supervising
• Parenting skills assistance in or out of the home
• Assessment
Each supervised contact is arranged in accordance with specific requirements.
We are happy to supervise contact in any appropriate setting
Supervised Contacts
Wrixon Care staff supervise contact visits both within Contact Centres and within the community. We have detailed guidance which includes the following arrangements:
* Supervisor is there to observe and note what is happening. We are not
there to
assist in duties that should be carried out by parents/ grandparents/ family.
We
should prevent harm or injury when and where necessary. i.e. if one child
needs
the toilet, mum/ grandparent should do this but we should accompany and
if
necessary bring other siblings along.
* Supervisor to arrive at least 10 minutes before the client is due. Longer
on the
first visit to familiarise themselves with building, fire exits and centre
rules and
policies
* Supervisor to be aware and assess that the parent or family member is
in a fit
state to have contact. If we suspect for any reason that the family member
is
under the influence of alcohol or illegal substances, the contact must be
stopped
immediately.
* Supervisor should be aware of the food and drink given to the children
by the
family member. Supervisor should stop excessive feeding.
* Supervisor to be aware of who is meant to be part of contact; the level
of risk
and support needed. This information should be obtained from the social
worker
prior to the contact.
* Supervisor to have mobile phone on their person and have all the telephone
numbers they are likely to need.
* Supervisors should advise family that others use the building. Control
noise
levels and keep the family in the allocated room.
* Supervisor to stay within sight and earshot of the family at all times.
Plan ahead
if they want outside toys and get the keys in advance so the family are
not left
alone.
* Supervisors to ensure that families tidy the room and gardens before
the end of
the contact so that the next users can use the room immediately.
* Supervisor to wear appropriate clothing i.e. no tracksuits, hats or
heavy, dangling
jewellery.
* If issues are raised by centre staff, supervisors must report directly
to the office
manager.
* Supervisor must submit a full detailed report to the office immediately
following
contact.
